Hosting with Joinery
Reliability. Simplicity. Peace of Mind.
Host your site with Joinery. We'll handle all the technical details while you focus on your mission.
Lightning-quick SSD storage, 40Gbps network connectivity, ample memory, and more.
Never worry about backups or security updates again. Your CiviCRM, Drupal, WordPress, and Joomla software always gets the latest security updates, and daily backups are included. Guaranteed uptime. Responsive tech support. We make sure your site is running well. You focus on your mission.
|Security updates pro-actively applied for CiviCRM and your CMS (WordPress. Drupal, or Joomla)|
|High-Speed SSD Storage||15 GB||25 GB||90 GB|
|Memory||1 GB||2 GB||8 GB|
|Data Transfer||1 TB||2 TB||4 TB|
|SSL certificate for secure browsing|
|File management via SFTP|
|SSH access, upon request|
|Backups: Daily (stored 7 days)|
|Backups: Weekly (stored 1 month)|
|Backups: Monthly (stored 1 year)|
|Backups: Real-time, offsite|
|Backups: Stored in separate data server|
|Backup restoration included|
|• One restoration per calendar year included; additional restorations for a fixed fee.|
|• Two restoration per calendar year included; additional restorations for a fixed fee.|
|• Unlimited restorations included.|
|Custom backups (details below)||optional||optional||optional|
|Outbound email / SMTP (details below)||optional||optional||optional|
|99.9% uptime guarantee|
|Unlimited domains and subdomains|
|Unlimited MySQL databases|
|CiviTeacher: free trial|
CiviCRM, along with Drupal, WordPress, and Joomla, release security updates a few times a year. We continually monitor your site for available updates, so your CiviCRM, Drupal, WordPress, and Joomla software always gets the latest security fixes within 48 hours of their release to the public. You'll never have to fiddle with security updates again.
Our ticketing software is easy to use via web or email. You may never have an issue, but if you do, we guarantee a response to trouble tickets and support questions within 24 hours.
Your hosting plan benefits from our 99.9% uptime guarantee, monitored by a trusted third-party service with publicly available status pages. Never worry about flaky site outages again.
Every day, we perform a full backup of all databases and all website files, and we store those backups for one week on a physically separate server. This means we always have 7 complete backup copies of every site. For some plans, weekly and monthly backups are also taken, and stored for longer times (see features listed above).
For clients with more backup needs, we'll configure backup creation and expiration to run on a schedule that suits you. You want twice-monthly backups that are stored for a year? Backups every third month, stored for three years? The Custom Backups option makes it possible. Nearly any backup creation and expiration schedule that you can think of, limited only by the backup storage space: 10x your hosting plan's storage limit.
Although our hosting plans won't include an inbound email service (that is, receiving emails @yourdomain.org), we do have options to help you with sending outbound email.
Sending email requires a working and professionally maintained service known as SMTP. Many of our hosting clients already using a third-party SMTP service to provide this functionality, and we're happy to configure both your CMS and CiviCRM to use such a service. But if you're looking for such a service, we have options for you:
- SMTP Starter Plan: At no additional cost, we'll configure our SMTP service to send outbound emails from your site, up to a maximum of 100 per day.
Monthly fee: zero
- SMTP Growth Plan: For a small monthly fee, we'll configure our SMTP service to send outbound emails from your site, up to a maximum of 40,000 per month, with no daily limits.
Monthly fee: $30
- SMTP Network Plan: For a monthly fee, we'll configure our SMTP service to send outbound emails from your site, up to a maximum of 100,000 per month, with no daily limits.
Monthly fee $65
You can select one of these options when you sign up for hosting, or let us know at any time that you'd like to start.
Backups have no value if they can't be restored. At your request, we'll restore any backup of your choice by replacing the site files and databases with the backed up data. For all plans, the first backup restoration is included in your hosting fee. For some plans, additional restorations are also included (see features listed above).
We can register your domain name for $12 per year with a new hosting account, and $15 a year for domain names purchased separately. Want to do all that yourself? No problem! We'll give you instructions for configuring your own domain name to point to your site.
A properly configured SSL certificate is a minimum requirement for any site that allows user logins or collects personal information from its visitors -- as all of our customers' sites do. Your hosting package includes setup of an industry-standard SSL certificate, so that all traffic on your site is protected from unauthorized eavesdropping of sensitive information.
All accounts provide file management access through the highly secure SFTP protocol. You'll have access to upload or change files on your site as needed.
Say goodbye to insecure and slow-running shared hosting solutions. Your server will be shared with no-one and will be running best-in-class hardware including high-speed SSD storage to deliver your content rapidly, dedicated Intel E5 processor cores, and a network supporting 40Gbps of throughput with multiple levels of redundancy. This is hosting done right.
Unlimited sites, domains, and databases
Joinery's hosting solution allows you to host as many domains and sub-domains as you wish. This can be useful for creating a staged copy of your live site for testing new ideas, for directing users to special-purpose subdomains, and any number of other uses.
We want you to get the most out of your CiviCRM system. To help ensure you're familiar with all the features CiviCRM offer's Joinery's hosting clients will receive a free 7-day trial to CiviTeacher, the video platform that organizes clear and concise tutorials into a permanent, portable and searchable CiviCRM learning library.
What's not included:
To deliver the very best in hosting, we focus on all of the above features. Our hosting plans do not include the following.
Is your site not running? That's a hosting issue, covered by our 99.9% uptime guarantee. We're all over it, and you'll be back in business, pronto.
Do you need a service specifically mentioned in your plan? That's a hosting issue, and it's included.
Do you need someone to create a new banner image, develop a custom CiviCRM feature, fix a bug, or analyze your donor data? Provide training, strategic consultation, or project management? We're happy to do any of that and much more, under our pricing framework for custom development.
Maintaining a properly managed email server, with protections against abuse and blacklisting, and with industry-standard configurations for deliverability, spam protection, and account management, is outside the scope of our services. We'll be glad to recommend a provider where you can get all you need and more, usually at no cost even for for-profit organizations.
As a fully managed hosting solution, Joinery's hosting plans do not anticipate your daily involvement in performing tasks normally associated with a control panel. File management can be done via secure SFTP. For any other tasks you can't accomplish yourself, we ask you to create a support ticket and we'll be glad to help you ASAP.