“All you want” advisory support

For the past few months I've been offering an unlimited advisory support plan to my clients, and I have to say I'm loving it!

So are the clients:

“Your expertise was invaluable. We had an expert in our corner to answer both technical and user questions if needed. I’m sure we could have worked through everything but it would have taken so much more time. Having you as part of our team allowed us to directly target an issue and solve it, instead of finding, researching, planning a resolution, and implementing it.”

“This is exactly what we need!”

So what's so great about this arrangement?

Something beautiful happens when we stop charging for every conversation:

• Clients ask me all kinds of things they would never have asked on an hourly or per-request pricing model -- and therefore they learn all kinds of things and become more proficient at supporting themselves. That's what I want!

• As a result, their systems are better organized and more secure, and they actually understand what their systems are doing.

• Naturally this increases trust in the relationship, and the client's own understanding of their system's strengths and weaknesses, as well as my understanding of their business goals and limitations.

• This then makes it easier to discuss the real value proposition of any specific non-advisory work they might be considering. (Sometimes they come to me for that; sometimes they don't, which is fine. The point is that they're making smart business decisions.)

The motto is, essentially, "I won't do it for you, but I will do it with you."

They have questions, I answer them.

If it needs a demonstration, I make a short video, or we jump on a screen-sharing call to work through it together.

I want to empower these organizations to excel in their mission outcomes, and this arrangement makes that so much easier.

Not all of my offerings will fit this "all you can eat" model, but for advisory work it's working out great.

All the best,
A.