Mental stress is a cost

Does your CRM system give you a headache? That's a cost of ownership.

Would your staff feel extra stress while changing to a new system? That's a cost of acquisition.

Have you been living with problems in your CRM that make you worry about accuracy, security, or usability? That's a cost of inaction.

Here's the thing:

Mental stress is a real cost. Sometimes you can live with it, because you've decided that it's worth it.

If you're not intentionally addressing that mental stress in one way or another, then it's a cost you haven’t accounted for. But it’s there.

You don’t have to remove all mental stress; but it can help to acknowledge where it’s coming from, and to consciously decide whether or not to fix the causes, now or later.

All the best,
A.