Respite providers registry: demo talk

If you’re interested in building a service provider directory with your CRM data, you might like to take a closer look at the New Mexico Respite Provider Registry as an example.

Thanks to the kind invitation of the folks at the New Mexico Caregivers Coalition (NMCC), I presented an overview of this public directory at the ARCH National Lifespan Respite Conference 2025, last week in Huntsville, Alabama.

The slides for this talk are here, and I encourage you to give it a quick look.

A brief overview of what we covered:

• User experience both for “searchers” and “listed providers”

• Searching by service type, geographical proximity (e.g. “within 20 miles of Santa Fe”), and more

• Easy account creation and profile management for providers

• Registry administration by NMCC staff:

  • Review listings and approve / deny / suspend, etc.

  • Enforce requirements for periodic updating of profiles

  • Staff editing of profiles

• Automatic email reminders to providers who haven’t updated their profiles in X days

• Development of the registry:

  • Time to launch (e.g., ~2.5 months from project start to launch date)

  • Maintenance effort and costs (e.g. ~30 hours of outside support to date, since launching 2 years ago)

Tomorrow, I’ll write again with some thoughts on improvments to make it even better.

All the best,
A.