When “yes” is the wrong answer

Say your shoulder hurts after a car accident. Would you tell your doctor, "I have a broken clavicle. Please perform surgery to repair the bone," or would you just say, "I've been in an accident and my shoulder hurts. What do you recommend?"

Frankly, if a doctor agrees to perform surgery based only on your request, without performing her own assessment, you should get a new doctor. (And, you know, tell your friends to stay away from this one!)

Here's the thing:

Whether it's your shoulder in need of medical attention, or your CRM systems in need of expert help, you want someone who doesn’t always say “yes.”

If your selected “expert” isn’t willing to stand their ground and insist on a proper assessment to determine the best course of action, you might need to look for someone else.

Hopefully you can find someone you trust to listen to your situation, understand what you're trying to achieve, and then recommend a course of action that will actually get you what you want.

That's a sign that you've selected someone who is actually worthy of your trust.

All the best,
A.