Sustainability? Redundancy.

Imagine being suddenly unable to access all or some of your organization’s online service accounts.

Think of all the online services your organization is using: domain registration, outbound email, inbound email, hosting, DNS management, CRMs and related services, Google apps, Microsoft apps, YouTube, social media, Dropbox… It's probably a surprisingly long list.

I've spoken with two organizations in the past week who have nearly lost all their online properties and data because they were tied to the private email address of a single person who left the organization.

This is incredibly simple to avoid:

Create an inbound email forwarder (e.g. systems@YourOrganizaton.org) that delivers mail to at least two people in your organization, and insist that all online properties use that email address as the primary point of contact.

Or, come up with another plan.

But please have a plan.

Staff turnover, long vacations, medical leave, personality conflicts, and any number of other surprises can throw a wrench in your works very quickly.

You probably won't see it coming.

But you can prepare now to make sure you can navigate it smoothly.

All the best,
A.