The inconvenience of security
Have you ever missed a package delivery because the driver couldn't get past building security?
It happens.
I've even seen expected VIP guests turned away by event security who were just doing their best to enforce strict protocols.
In the past couple of weeks, I've helped a few clients deal with similar issues on their websites:
Anti-spam protections blocking legitimate users from public forms.
Oganization staff, even admins, prevented from logging in on their own sites.
When this happens, you have two basic options:
Get rid of the security and accept the risks.
Invest time and effort tweaking the security parameters, training staff, and deciding on an acceptable margin of error.
That's usually not an easy decision.
Security is valuable, but so is your time and effort.
Either option is completely valid.
It's just a question of deciding where you want to invest, and what risks you're willing to carry.
All the best,
A.