Hair pulling

It’s frustrating. You’re trying to make a simple configuration change in your CRM. But something’s not working.

Before you know it, you’ve lost an hour out of your day, and it’s still not working right.

It makes me want to pull my hair out! (Well, if I had any.)

A friend at my co-working space was here this morning when I showed up. He had come in early, bright-eyed and ambitious, ready to knock out some tasks and start the day on the right foot.

But he's been here for 2 hours fighting with his software, and he's hardly begun on the tasks he came to do.

Frustrations like this take the fun out of work, and make it very difficult to plan your day — or even to plan a project.

Here's the thing:

Nobody wants to feel like this when they're working with their CRM.

We all want to get in, get it done, and move on to other things.

If you find this coming up a lot, it's probably a good idea to sit back and ask yourself:

Am I going about this the wrong way?

• Are you trying to use CiviCRM in a way that it wasn't intended?

• Are you running into limitations in your own knowledge of the system?

• Are you moving forward on features before you have a clear understanding of the measurable business outcomes you hope to achieve?

Hard work is a great thing.

But isn't smart work a lot more fun?

All the best,
A.