Support options: Trade-offs
So you're running CiviCRM (probably under Drupal or WordPress) and somebody is responsible for making sure the site runs well.
Naturally that person reports to someone above them, and possibly they have a team working under their direction.
But who is that one responsible individual?
You've got a few options, and they all represent a trade-off between:
Reliability
Customizability
Low cost
And the options, boiled down to a few categories, are these:
CiviCRM as a service
Full-service agency support
In-house expert (with or without outside help)
Remember, everything is a trade-off. Probably none of these will be "perfect" for you, and none of them are even "best" for evrey organization.
But one of them — or some hybrid of them — will be.
More tomorrow.
- A.