So you're running CiviCRM (probably under Drupal or WordPress) and somebody is responsible for making sure the site runs well.
Naturally that person reports to someone above them, and possibly they have a team working under their direction.
But who is that one responsible individual?
You've got a few options, and they all represent a trade-off between:
Reliability
Customizability
Low cost
And the options, boiled down to a few categories, are these:
CiviCRM as a service
Full-service agency support
In-house expert (with or without outside help)
Remember, everything is a trade-off. Probably none of these will be "perfect" for you, and none of them are even "best" for evrey organization.
But one of them — or some hybrid of them — will be.
More tomorrow.
- A.