CiviCRM support: arrangements vary

If you're running CiviCRM (and probably Drupal or WordPress as well), there’s someone who is maintaining and supporting that site.

It might be one person, or a team of people.

They might all be your internal staff, or a mix of outside contractors.

The essential question, though, is this:

Who's responsible for coordinating that effort, and who's accountable for making sure the site runs well?

The are a variety of common arrangements to assign that responsibility.

I'll cover some examples in the next few days.

But ultimately, if you care about the value you get from your CRM, it's critical that you know who's the one individual person responsible to keep it running smoothly.

(Hint: If you don’t know, it might just be you.)

All the best,
A.