Structure vs flexibility

Systems provide safety and convenience by enforcing a structure.

Take my small but rapidly growing North Texas town.

Somebody has to lay out the streets.
Somebody has to set limits on speed, traffic direction, stop lights, etc.
Somebody has to be the cop, and the zoning department, and the building inspector.

Any of those are sure to ruffle somebody's feathers at one time or another.

But most of us prefer some structure -- even with its expense and limitations -- over limitless flexibility for everyone at all times.

Your CRM, and your website, will present similar challenges.

A tighter structure requires more planning, maintenance, training, and enforcement.
And it will limit your flexibility.

A looser structure is easier in the short term and gives you more flexibility,
but requires a greater tolerance for surprises.

Somewhere in there is a sweet spot.

And it will always come with trade-offs.

All the best,
Allen